Privacy Policy

Last Updated: December 18, 2025

At Lucky Dreams Casino, protecting your privacy and personal information is our top priority. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or use our services. We operate under strict compliance with international data protection regulations including GDPR, Australian Privacy Principles, and industry-standard security protocols.

By creating an account and using Lucky Dreams services, you acknowledge that you've read, understood, and agreed to this Privacy Policy. We process your personal data lawfully, fairly, and transparently, ensuring you maintain control over your information at all times. Should you have questions or concerns about how we handle your data, our dedicated privacy team remains available 24/7 to assist you.

Information We Collect

We collect various types of information to provide and improve our casino services, ensure security, comply with legal obligations, and deliver personalized gaming experiences. The data we collect falls into several categories, each serving specific purposes outlined below.

Personal Information You Provide

When you register an account with Lucky Dreams Casino, we collect personal details necessary for account creation, identity verification, and regulatory compliance. This includes your full name, date of birth, residential address, email address, phone number, and chosen username. We also collect government-issued identification documents during the verification process to confirm your identity and ensure you meet legal age requirements for gambling.

Financial Information

Payment processing requires collecting financial data such as credit card details, bank account information, or cryptocurrency wallet addresses. We partner with PCI-DSS compliant payment processors who handle this sensitive information securely. Lucky Dreams never stores complete credit card numbers—only masked digits for your reference and fraud prevention purposes.

Automatically Collected Information

Our systems automatically collect technical data when you visit our website or use our mobile app. This includes your IP address, browser type and version, operating system, device identifiers, referring URLs, pages viewed, time spent on pages, and interaction patterns. We use cookies and similar tracking technologies to gather this information, which helps us improve site functionality, detect security threats, and personalize your experience.

How We Use Your Information

Lucky Dreams processes your personal data for specific, legitimate purposes that directly relate to providing casino services and maintaining a safe, secure platform. We never sell your personal information to third parties for marketing purposes.

• ✓
  Account Management and Service Provision

  Creating and maintaining your account, processing deposits and withdrawals, enabling gameplay, tracking bonuses, and providing customer support.
• 🔒
  Security and Fraud Prevention

  Verifying identity, detecting suspicious activity, preventing money laundering, protecting against unauthorized access, and ensuring platform integrity.
• ⚖️
  Legal and Regulatory Compliance

  Meeting licensing requirements, responding to legal requests, maintaining transaction records, and ensuring age verification compliance.
• 📊
  Service Improvement and Analytics

  Analyzing usage patterns, optimizing game performance, improving website functionality, and developing new features based on player preferences.
• 📧
  Marketing and Promotions (With Consent)

  Sending promotional offers, bonus notifications, tournament announcements, and personalized recommendations. You can opt out anytime.

How We Share Your Information

Lucky Dreams shares your personal data only when necessary to provide services, comply with legal obligations, or with your explicit consent. We carefully vet all third-party partners and require them to maintain equivalent data protection standards.

Service Providers and Partners

We work with trusted third-party service providers who process data on our behalf. These include payment processors handling transactions, game providers delivering casino content, identity verification services confirming your details, cloud storage providers hosting secure data, email service providers managing communications, and analytics platforms helping us improve our services. All partners sign strict confidentiality agreements and can only use your data for the specific purposes we authorize.

Legal and Regulatory Requirements

We may disclose your information to regulatory authorities, law enforcement agencies, or courts when legally required. This includes responding to valid subpoenas, court orders, or government investigations, as well as reporting suspicious transactions to financial intelligence units as required by anti-money laundering regulations.

Business Transfers

If Lucky Dreams undergoes a merger, acquisition, or sale of assets, your personal data may transfer to the acquiring entity. We'll notify you of any such change and ensure the new entity maintains equivalent privacy protections.

Data Security Measures

Protecting your information from unauthorized access, alteration, disclosure, or destruction is fundamental to our operations. Lucky Dreams employs multiple layers of security controls to safeguard your data.

Your Privacy Rights

You maintain control over your personal data held by Lucky Dreams. We respect your privacy rights under Australian and international data protection laws, providing easy mechanisms to exercise these rights.

• Right to Access: Request copies of all personal data we hold about you
• Right to Correction: Update inaccurate or incomplete information in your profile
• Right to Deletion: Request account closure and data deletion (subject to legal retention requirements)
• Right to Data Portability: Receive your data in machine-readable format for transfer elsewhere
• Right to Restrict Processing: Limit how we use your data in certain circumstances
• Right to Object: Opt out of marketing communications or certain data processing activities
• Right to Withdraw Consent: Revoke previously given consent for data processing anytime

To exercise any of these rights, contact our privacy team at [email protected] or through your account settings. We respond to all requests within 30 days and never charge fees for exercising your privacy rights.

Cookies and Tracking Technologies

Lucky Dreams uses cookies, web beacons, and similar technologies to enhance your browsing experience, remember your preferences, and analyze site usage. Cookies are small text files stored on your device that help us recognize you on return visits.

Types of Cookies We Use

You can control cookie settings through your browser preferences. Note that disabling essential cookies may affect site functionality. Disabling marketing cookies won't affect your gaming experience but may reduce personalization of promotional offers.

Data Retention

Lucky Dreams retains your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Active account data remains accessible while your account is open. After account closure, we retain certain information for regulatory compliance—typically 5-7 years for financial records and 3 years for identity verification documents, as mandated by gambling regulations and anti-money laundering laws.

Marketing data is deleted within 30 days of unsubscribing. Technical logs are retained for 12 months for security purposes. You can request earlier deletion of non-regulated data by contacting our privacy team.

Children's Privacy

Lucky Dreams Casino is strictly for adults aged 18 and over. We do not knowingly collect information from anyone under legal gambling age. Our registration process includes age verification steps, and we immediately suspend accounts found to belong to minors. If you believe a minor has provided us with personal information, contact us immediately at [email protected] so we can delete the data and close the account.

International Data Transfers

As an online casino serving Australian players, your data may be transferred to and processed in countries outside Australia where our servers and service providers are located. We ensure all international data transfers comply with Australian Privacy Principles through standard contractual clauses and adequacy decisions. Countries we may transfer data to include members of the European Economic Area, which maintain equivalent data protection standards.

Changes to This Privacy Policy

Lucky Dreams may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other operational factors. We'll notify you of material changes via email and prominent website notices at least 30 days before they take effect. The "Last Updated" date at the top of this policy indicates when it was most recently revised. Continuing to use our services after policy changes take effect constitutes acceptance of the updated terms.

Contact Our Privacy Team

For questions, concerns, or requests regarding your personal data or this Privacy Policy, reach out through the following channels:

We aim to respond to all privacy inquiries within 48 hours and resolve data requests within 30 days as required by data protection regulations.